Frequently asked questions (FAQ)


Questions and answers are divided into 3 groups:

    A. general questions
   
B. technical questions
 
  C. questions concerning safety and protection


A.  General questions

B.  Technical questions

C.  Questions concerning safety and protection


Answers


In what time can you modify the contents?

That depends on amount of changes, method and form of delivered material and how busy our staff is. Priority is our regular customers, for those smaller changes are made in 2-3 workdays. Otherwise in 10 workdays at the latest. ''Urgent service'' is possible too, but it is 30% more expensive.

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Is it possible to order other e-publications besides e-brochures?

Sure. We can make for you the following electronic publications (e-publications):
 
  • brochures
  • catalogues
  • prospects
  • books
  • photo albums
  • manuals
  • greeting cards
  • letters of congratulation
  • bills of fare
  • newspapers
  • polls
  • forms
  • quizzes
  • reports
  • magazines
  • educational material
  • presentations
  • reference cards
  • leaflets
  • newsletters
  • booklets

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What is DNL Reader?

It's a plug-in needed to view e-brochure in DNL format. This format presents pure data file, so that it is virus proof. On the other hand EXE format requires nothing to view.

Everything required is packed in the e-brochure itself. Just a mouse double click is enough. But a lot of users do not want or cannot receive EXE format as it is intercepted by various firewalls and antivirus programmes.

There’s no need for fear because our e-publications are tested against infection several times before they are put on the website or e-mailed. If you still have doubts about EXE format, then you can use ZIP format which is compressed EXE format.

DNL Reader is free and is downloaded automatically to user’s disc when the first attempt is made to open the e-brochure in DNL format. Size of download is 952 KB, which is negligible in comparison with other viewers of e-publications (Adobe Reader e.g. is
20.3 MB which is approx. 20 times more).

DNL Reader is installed only once.

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What is e-brochure?

Think of it as a small computer file which contains any information you may wish to present as a sales proposition to your customers or prospects. It appears on their computer screen and the reader can turn the pages to move forward or back through the e-brochure.

The pages can include high quality pictures and any form of multimedia to enhance the reader experience and the pages can be printed out. The e-brochure can be saved on to CD or disc for offlline use.

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Is e-brochure easy for my clients to use?

It's like reading a book, you can open it at the front cover and move through the pages or check the index and go directly to a specific section. Many user find it much easier than navigating through a web site and there is a high confidence factor associated with e-brochure since they know exactly who has sent it or made it available to them.

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I have a large database of members, can I use e-brochures to keep in contact with them?

E-brochures can be a very low cost route to keeping a large membership abreast of club activities. As an example, major football clubs are now using e-brochures to send their product catalogues out to their members. With a large proportion of the members now on the Internet, they can have new catalogues in their hands within second of despatch - at no delivery cost!

The savings on printing and postal charges alone can be staggering. In addition there is evidence of significantly increased sales where the products on the e-brochure page are directly linked to an e-commerce web site, making the most of impulse buying.

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How long does it take to produce e-brochure?

Since they can vary in size from a few pages to several hundred depending on the application, it is not realistic to be precise without assessing the particular project.

However as a guideline, a typical turnaround for a basic 10-20 page brochure is two weeks. This of course depends on the full availability of the content from the client. The best way to find out is to make an inquiry or contact us.

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Can e-brochure really save me money?

E-brochures are relatively inexpensive to produce and have the considerable advantage of being easily updated (or corrected). Many printed catalogues are out of date as soon as they are printed. When sent by email the distribution is FREE and you can send from one to thousands.

They can also be placed on a web page on your site for visitors to download any time of the day or night. So, yes!! E-brochure can save you a lot of money!!

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Since I already have a web site, can e-brochures add any value to this?

Certainly! The e-brochure's concept is a pro-active form of marketing which can actually drive traffic to your web site. If your web site is e-commerce enabled to accept orders, the customer can click the 'buy' button associated with an item in the e-brochure and be taken directly to the purchase page on your web site.
 
By sending out an e-brochure to your clients you are stimulating a response and figures indicate that this interaction produces a much greater conversion rate than from a standard web site.

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Can e-brochure only be viewed through the Internet?

No! An e-brochure can be copied on to CD/DVD for distribution by hand, post or as an attachment to a magazine. It can be used on a laptop for personal presentations or projected on to a screen for exhibitions. E-brochures can be browsed by a mouse click, or left to scroll through the pages automatically.

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I use PDF brochures/catalouges to send out information, do e-brochures offer any advantage?

There are considerable advantages! Unlike .pdf documents, they are extremely user friendly. E-brochures turn from page to page horizontally and are in the familiar style of a book or catalogue making them much more familiar.

File size (kB) is smaller, so distribution is much quicker. They can have any shape! E-brochure can use two-way marketing communication objects (forms, quizes, polls, ...etc). These are just a few advantages over PDF format.

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My clients are international, will there be any restrictions in this respect?

Our e-brochures will work on any PC worldwide, so there are no restrictions in this respect. MAC computers need PC emulator in order to view e-brochures.

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Are there any limitations in production of an e-brochure?

There are practically no limitations. Number of colours is limited only by the ability of user’s screen display which in practice means that there are at least 256. Average screens can display 65.536 colours (16-bit). There could be also 16.7 million colours which matches 32-bit colour depth!! Just imagine how much such colour print would cost you ...

As for e-brochure format one needs to consider user’s screen resolution, which is nowadays at least 1024x768 dots. Most of them use nowadays higher resolutions.

Number of pages of e-brochure is not limited either – well, it is – by the thickness of user’s wallet ...

 

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What shape can e-brochures have?

E-brochures can have any shape of page. What does that mean?

It means that the shape of page is not necessarily square; it can be of any shape!! So we can make for you for example various greeting cards, letters of congratulation and invitations with very attractive look that attracts attention for sure!! And they can be of any size, too.

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Outlook keeps rejecting e-brochure (.EXE) as attachment. What can I do?

It is common situation when Outlook warns that the attachment in the EXE form can be of suspicious contents or a virus. Although e-brochure in the EXE form cannot be infected, you can solve the problem in 3 ways:

1.
Send e-brochure as attachment in form of DNL file, which presents no problem to antivirus protection and firewalls. To view e-brochure in this form DNL Reader is required, which is available for free and installs automatically when we try to open the e-brochure for the first time. Reader is very small; installation takes less than 2 minutes. Once it is installed, there’s no need for reinstallation later on.  

2.
You can compress e-brochure using WinZip programme. So you get ZIP file that presents no problem when sent as attachment.

3.
In e-mail you indicate link to e-brochure that is on the web. That way the users have the possibility to view the e-brochure on the website itself or download it to their disc to view it at peace without being connected to internet.

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Can users of Mac computers browse through e-brochure on the website itself?

No, unless they use PC emulator (e.g. Virtual PC). Function is at the stage of implementation.
 

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What kind of protection is offered by e-brochure?

Of course it was also taken care of protection and safety that is so important in these "virus" days. It's logical and absolutely necessary. Basically the content of the e-brochure is maximally protected, so that copy/paste is not available. Thus it is possible to lock various functions of e-brochure, so that e.g. printing of contents, download to the user's disc, e-mailing, is not possible. It is possible to protect them additionally by enabling or disabling the following functions:

     Print
     Send Mail
     Protection against viewing (password is required)
     Saving to the user's disc (Save As)


In case that sending of EXE format is a problem, e-brochure can be compressed into ZIP file, or sent in data format (DNL) that by no means can contain a virus. After all distribution is not needed at all since the users can view the brochure on the website. In an extreme case e-brochure can be additionally protected by a digital certificate to achieve the protection level of up-to-date e-operations of today.

 

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Didn’t find the answer to your question?


You can ask us the question by e-mail or use form to contact us.


 

Pomurski ekoloski center (PEC)
Production and publishing of printed
publications and e-publications 

© 2004-2006  All rights reserved 
Pomurski ekoloski center (PEC)
Lendavska 1, 9000 M.Sobota, Slovenia
Phone: +386 2 534 14 84
Fax: +386 2 534 14 85

info@eBrosure.com